Refund Policy

Effective date: April 2026

30-Day Free Trial — Your Evaluation Period

Every download starts as a full 30-day free trial. No payment required. No credit card required. All six tools, every feature, no restrictions. Test on real projects with real files across your firm's actual naming conventions and IT environment. If it works, buy it. If it doesn't, just stop using it — no cancellation call, no retention email.

The 30-day trial is the evaluation period. It is intentionally long enough to test the tools on multiple real deliverables. Purchasing after the trial is an informed decision based on real use.

No Standard Refund Window After Purchase

Because a full 30-day trial is provided before any purchase is required, Trinh Tools does not offer a standard post-purchase refund window. By purchasing, you confirm that you have had adequate opportunity to evaluate the software and that it meets your needs.

Technical Failure Exception

If the software fails to function due to a technical issue that cannot be resolved — for example, an irreconcilable compatibility problem on a specific machine that was not present during trial — you may request a review by contacting support. These requests are evaluated individually and at Licensor's discretion. This exception does not apply to change-of-mind, workflow preference differences, or issues that were observable during the trial period.

How to request a technical failure review

Email support@trinhtools.com with subject "Technical Failure Review". Include your name, purchase email, license key, a description of the failure, and any steps already taken to resolve it. We will respond within 2 business days.

Not Eligible for Refund

  • Change of mind or workflow preference after purchase
  • Issues that were present or observable during the 30-day trial
  • Requests based on naming conventions or project types not tested during trial
  • Fraudulent payment methods
  • EULA violations

No Subscriptions — Nothing to Cancel

Trinh Tools is a one-time lifetime purchase. No renewals, no auto-billing, no recurring charges. You will never be billed again after your initial purchase. There is nothing to cancel.

Chargebacks

Please contact us before initiating a chargeback. We resolve genuine issues directly and quickly. Chargebacks filed without prior contact, or for reasons not covered by the technical failure exception above, may result in permanent license revocation and will be contested.

Contact

Phung Trinh / Trinh Tools
support@trinhtools.com
trinhtools.com

The 30-day trial exists so that buying is never a leap of faith. Test it on real projects first — that's what it's there for.